If you buy stuff from us we want you to be happy with it. If you're not we'll take it back and will swap it as long as what you send back is in as-new condition. If you don't like the replacement then we'll give you a refund. If your order is screwed up in any way then we'll sort the problem out at our own expense.

Shipping

We'll try our absolute best to send stuff out to you the same day that you order it but we're a very small organisation and it may take a day or two to get stock packed up and posted out. As we sell books we know that we're competing against the likes of mega-corporations like Amazon - and whilst we don't have their staff we do at least have all of the books shown in the shop in stock ready for despatch. We have to charge postage on some items (currently, just books) as these are quite heavy, all of the MTB-Wales.com merchandise (mugs, stickers and CD's) are postage free though.